IoT: Making the Hospitality Sector Heavenly

Smart homes have already established themselves in today’s day and age. The next, most obvious step was how smart technology could be integrated into the hospitality sector. Those who experience the convenience and efficiency a smart home provides would naturally expect the same when staying in at a hotel. Therefore, the demand to provide a similar experience while staying at a hotel is naturally on the rise. It is slowly becoming imperative that hotels understand how to integrate efficient systems.

Hotels that integrate IoT in their daily functioning stand to reap long term benefits. IoT enables hotels to look closely at energy management, security control, environmental impact and  provides opportunities for total automation. Being able to monitor and collect data from such spheres would be a massive tool to hotels. While guests could experience a more customized and optimized experience, hotels could stand to benefit from automating simple daily tasks to saving on countless expenses.

There are already numerous mainstream examples that can be cited here. Simple technologies such as digital access-cards for room entry and exit are now considered a cliché. Hotels are experimenting with systems that allow them to manage and optimize the guest experience to suit their needs, wants and even habits. This includes automated lights, environmental sensors with control of room thermostats, automated customer grievance addressability and a lot more. Let us consider the simple example of automated lights. Once a guest leaves a room, sensors could detect the same and the lights could go off without guest intervention. The same, vice-versa instance is applicable when the guest re-enters the room. During the day, lights would only come on in the event that the curtains are shut. At night, sensors could detect the optimum light required based on movement within the room. Another classic example is how temperature control systems can be controlled without intervention. Automatic temperature adjustments based on prevalent temperature within the room is one of the most common technique implemented these days.

It’s safe to say IoT integration in hotels is now a trend. The diversity and scale of products in use is nearly impossible to count. Product range could vary from something as simple as a mobile application, to something as robust as a robot. Apple’s HomeKit App links products at home to your smart phone, with the ability to control them with voice control. Similar technologies could find their way to the comfort of hotel rooms too. Virtual assistants within hotel rooms could be the next big thing, similar to Amazon Echo’s Alexa. Enabling guests have data delivered without delay simply through voice control is a staggering thought to say the least. Taking things even further is the onset of robot hotel technology. Aloft Hotel deploys the Botlr, a fully operational robot butler that can perform basic service functions for guests. The list is endless.

In conclusion, it’s safe to assume IoT has a secure future in the hospitality sector. In coming times, we could see hotels deploying IoT to customize the guest-experience to insurmountable levels. From basic room-service to actually making adjustments to a guest’s experience based on their habits could be the next big thing. Let’s not forget that apart from the optimal stay, IoT is also a boon for hotels themselves. Being able to collect and monitor data and information on all fronts and take necessary measures to control electricity consumption, energy usage, environmental impact and a lot more. If there’s one thing in the future that can make the hospitality sector a heavenly experience for both hotel and consumer, it’s IoT.

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